{"id":8,"date":"2013-09-27T23:37:39","date_gmt":"2013-09-27T23:37:39","guid":{"rendered":"http:\/\/www.newdom.it\/?page_id=8"},"modified":"2019-07-12T10:00:01","modified_gmt":"2019-07-12T10:00:01","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/www.newdom.it\/en\/contact-us\/f-a-q\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"
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Question:<\/span>\u00a0I’ve lost my user key; it can be reset?<\/strong><\/span><\/div>\n<\/p><\/div>\n<\/div>\n
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Answer:<\/span>\u00a0Yes, it is possible with the security code on the back of the central.<\/em><\/span><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n
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Question:<\/span>\u00a0The security code has been destroyed;\u00a0is it possible to retrieve it?<\/strong><\/span><\/div>\n<\/p><\/div>\n<\/div>\n
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Answer:<\/span>\u00a0This code must be jealously guarded by the user to avoid misuse of the home automation system by external users not allowed. In case of loss, the user can request the security code to Cupersafety\u00a0service center.<\/em><\/span><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n
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Question:<\/span>\u00a0How can I use the application Newdom outside the home LAN?<\/strong><\/span><\/div>\n<\/p><\/div>\n<\/div>\n
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Answer:<\/span> You need to enable a dynamic DNS service such as DynDNS, Easydns, Freedns\u00a0or the like.<\/em><\/span><\/span><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n
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Question:<\/span>\u00a0Can I configure the system outside the home LAN?<\/strong><\/span><\/div>\n<\/p><\/div>\n<\/div>\n
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Answer:<\/span>\u00a0No because configuration of the system outside of the LAN has a large number of\u00a0risks to the safety and privacy of the user.<\/em><\/span><\/span><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n
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Question:<\/span>\u00a0I noticed that the system responds late to my commands. What is the reason?<\/strong><\/span><\/div>\n<\/p><\/div>\n<\/div>\n
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Answer:<\/span>\u00a0Some of the most common causes for this type of problem relating to the\u00a0congestion on the local LAN or\u00a0ZigBee wireless network congestion\u00a0by difficulty of routing data.\u00a0Incorrect placement of ZigBee nodes in the environment or the presence of sources of electromagnetic interference in the immediate vicinity, contributing to the loss of information on the ZigBee network and the resulting congestion.<\/em><\/span><\/span><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n
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Question:<\/span>\u00a0Sometimes I have to make multiple attempts to connect with Newdom software before accessing to the central.\u00a0What is the reason?<\/strong><\/span><\/div>\n<\/p><\/div>\n<\/div>\n
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Answer:<\/span>\u00a0There may be a conflict of IP addresses within the LAN. In general, any problem within the LAN can affect the performance of connection between Newdom software and the central.<\/em><\/span><\/span><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n
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Question:<\/span>\u00a0After shutdown the central\u00a0does not store the correct date and time.<\/strong><\/span><\/div>\n<\/p><\/div>\n<\/div>\n
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Answer:<\/span>\u00a0In this case you need to replace the\u00a0coin cell\u00a0in the central with\u00a0a new one.<\/em><\/span><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n
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Question:<\/span>\u00a0The automatic of association have suddenly stopped working. How do I solve the problem?<\/strong><\/span><\/div>\n<\/p><\/div>\n<\/div>\n
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Answer:<\/span> Also in this case\u00a0you need to replace the\u00a0coin cell\u00a0in the central with\u00a0a new one.<\/em><\/span><\/span><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n
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Question:<\/span>\u00a0The node doesn’t go into the net\u00a0despite several attempts of association. What is the reason?<\/strong><\/span><\/div>\n<\/p><\/div>\n<\/div>\n
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Answer:<\/span>\u00a0One of the most common causes for this type of problem is the failure to open the ZigBee network using the command on Newdom\u00a0software.<\/em><\/span><\/span><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n
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Question:<\/span>\u00a0During a request to\u00a0<\/strong><\/span>“scan” or a request for a “list” on the settings of Newdom\u00a0application not appear all ZigBee nodes.<\/strong><\/span><\/div>\n<\/p><\/div>\n<\/div>\n
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Answer:<\/span>\u00a0You first need to verify that all nodes are in radio range from the central and afterwards simply reiterate the request every 40 seconds until the node is not displayed.<\/em><\/span><\/span><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n
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\"\"<\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Question:\u00a0I’ve lost my user key; it can be reset? Answer:\u00a0Yes, it is possible with the security code on the back of the central. Question:\u00a0The security code has been destroyed;\u00a0is it …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1219,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0},"_links":{"self":[{"href":"https:\/\/www.newdom.it\/en\/wp-json\/wp\/v2\/pages\/8"}],"collection":[{"href":"https:\/\/www.newdom.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.newdom.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.newdom.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newdom.it\/en\/wp-json\/wp\/v2\/comments?post=8"}],"version-history":[{"count":58,"href":"https:\/\/www.newdom.it\/en\/wp-json\/wp\/v2\/pages\/8\/revisions"}],"predecessor-version":[{"id":3391,"href":"https:\/\/www.newdom.it\/en\/wp-json\/wp\/v2\/pages\/8\/revisions\/3391"}],"up":[{"embeddable":true,"href":"https:\/\/www.newdom.it\/en\/wp-json\/wp\/v2\/pages\/1219"}],"wp:attachment":[{"href":"https:\/\/www.newdom.it\/en\/wp-json\/wp\/v2\/media?parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}